Contact the migration team

Find out contact details for our dedicated migration team set up to help you migrate with ease.

 

 

 

Getting in touch

Please contact us on 0345 2660846 or via parcelforce.onenetwork@parcelforce.co.uk

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Migrating to a new Royal Mail Click & Drop Account?

Visit the dedicated Click & Drop Help Centre for support on integrations, orders and shipping rules.

Visit Help Centre

Technical Support

If updates are required to your systems, we’ll be in touch to guide you through the process. For immediate support, you can reach out to us at customer.solutions@parcelforce.co.uk

If you have any other questions re: your migration, please contact us at parcelforce.onenetwork@parcelforce.co.uk

Seamless migration support every step of the way

We have a dedicated programme in place to assist our customers in transitioning to the new network, backed by a team of specialists ready to support you throughout the process.

Migration updates board

Stay up to date with the latest migration updates and developments. This noticeboard also includes a log of previous communications for easy reference. Check back regularly to stay informed.

Our Transformation Hub

Get support and advice to guide you through a smooth migration experience as we unify our network with Royal Mail.
Woman with laptop illustration

Migration FAQs

Find FAQs on everything from how your new account will be set up to cut off dates for moving to new systems.

Migration updates board

Stay up to date with the latest migration updates and developments. This noticeboard also includes a log of previous communications for easy reference. Check back regularly to stay informed.

Our Transformation Hub

Get support and advice to guide you through a smooth migration experience as we unify our network with Royal Mail.
Woman with laptop illustration

Migration FAQs

Find FAQs on everything from how your new account will be set up to cut off dates for moving to new systems.

Surcharges

All Parcelforce Worldwide surcharges will be updated on the Royal Mail website from 11th August 2025. Find out about the updates here.

Read surcharge updates

Updated terms and conditions

As of 11th August 2025, the Parcelforce Worldwide Conditions of Carriage, supporting contractual documents and additional terms and conditions will be replaced. Find out more here.

Read updated T&Cs