Migration Updates Board

The Parcelforce Worldwide and Royal Mail one network has launched

Parcelforce Worldwide and Royal Mail have been undertaking a significant transformation this year, to bring together both services into one delivery network. We are pleased to announce that today marks the beginning of our one unified network, with the launch of our new products, services and shipping platforms and a new website experience at www.parcelforce.com Today is also the launch of the Parcelforce Worldwide and Royal Mail single online shipping platform Click & Drop.

Are you an existing WDMO account customer?

As a user of the existing Worldwide Distribution Manager (WDMO) system, you will migrate over to the Click & Drop platform as your new shipping solution. In addition, you will start to access all your invoicing and billing via the new Online Business Account (OBA) platform. We will be migrating customers from WDMO to Click & Drop and Online Business Account (OBA) in phases from today and over the coming weeks, to ensure a smooth transition journey.

Rest assured, we will make direct contact with you once it is your time to migrate and activate your accounts.

If you have already been migrated today and we have contacted you to activate your Click & Drop and OBA accounts – please ensure you follow the instructions in the communications we have sent you to get set up. If you need additional support with your Click & Drop or OBA account activation, or as a WDMO customer wishing to migrate, please contact the dedicated migration customer team on 0345 266 0846 or by emailing parcelforce.onenetwork@parcelforce.co.uk.

To learn more about Click & Drop, you can access training videos and how to guides at the Royal Mail Click & Drop Help Centre. You can also book yourself onto one of our daily live webinars to walkthrough the Click & Drop platform, key features and live Q&A sessions here Click & Drop Webinar Registration Hub

Are you a Parcelforce account customer with an integrated shipping platform?

As an integrated account customer, we appreciate that there are necessary technical steps for you to take now, to complete your migration to our new shipping and billing solutions and services. You may already be in contact with your Account Manager or our Customer Experience team to discuss how you will connect and integrate.

If you have not yet started this process, please contact our dedicated migration team on 0345 266 0846 or email parcelforce.onenetwork@parcelforce.co.uk to commence the technical system steps. For those customers who have now migrated, you will see your new products and services available on your accounts now.

Accessing your existing and new accounts

The new Parcelforce website www.parcelforce.com provides access for migrated and non-migrated customers. Select ‘Login’ at the top of the page and you will be directed to all access points for both existing and new accounts and platforms.

Need help with your migration journey?

We are committed to making your transition as smooth as possible. If you have any questions, please reach out to your Account Manager or make contact with our migration customer team on 0345 266 0846 or by emailing parcelforce.onenetwork@parcelforce.co.uk

Moving to one unified network: enhancements and changes to services

 
Royal Mail and Parcelforce Worldwide will transition to one unified delivery ecosystem from 11 August 2025. Ahead of this, we have been rolling out technology upgrades in phases across the network, to ensure a smooth and controlled transition with minimal disruption to you. We have now completed this phasing with all Parcelforce depots now live and operating on the upgraded technology platforms.

 
Why This Is a Positive Step for You

 
While a few features may temporarily change, this upgrade will:

• Enable more consistent, reliable service across all UK regions.
• Give you access to future delivery and service enhancements.
• Strengthen our position as part of one integrated network with Royal Mail.
• Ensure your service continues to meet all guaranteed delivery commitments.

 
Still Parcelforce. Still Guaranteed.

 
We want to reassure you that:

• Your guaranteed delivery services remain fully in place.
• We’re committed to maintaining quality and reliability throughout this transition.
• Our team is here to support you — if you have any questions, we’re only a call or click away.

 
Temporary Service Changes to Expect

 
We’ve designed the transition to keep disruption minimal and core delivery promises intact. Here’s what you might notice in the short term:

Product Adjustments

• expressPM will be delivered as express24 (by close of business)
• Convenient Collects: Recipient email/SMS notifications will no longer be sent — please advise recipients to track parcels at parcelforce.com

 
Feature Adjustments (During the Transition Phase)

As we move through the upgrade, you may notice some temporary changes to how certain features behave:
•    Inflight delivery options and notifications may be limited.
•    Some parcel tracking events (such as depot scan, or out-for-delivery scan) may not appear during this phase.
 

 
Need Help?

 
You can find FAQs and more information on parcelforce.com/transformation

From 1 May 2025, the Windsor Framework introduced new requirements for sending goods from Great Britain to Northern Ireland. The type of data required depends on the nature of the goods movement:

• Business to Consumer (B2C)
• Business to Business (B2B)
• Consumer to Business (C2B)
• Consumer to Consumer (C2C)

 
If you are not sending goods from Great Britain to Northern Ireland, no action is required.

For customers with system integration into Parcelforce Worldwide, adjustments may be needed to meet the new requirements and continue sending goods to Northern Ireland without disruption.
 

Government Guidance

For further details about the Windsor Framework and its requirements, please visit the Government Guidance on Moving Parcels Under the Windsor Framework.

 
Updated 12 September 2025

All issues have now been resolved.
 

Archived from 15 August 2025 update

Parcelforce Dashboard temporarily unavailable.

We understand the importance of the Dashboard service to our customers and are working to restore the Dashboard service as a priority and as quickly as possible.