Migration FAQs

We want to take Parcelforce to a network that is delivering more than 160 million parcels a year.

This is not only a very exciting opportunity for us to share our expertise in one of the most important and growing areas of the wider Royal Mail Group, but working more closely with Royal Mail will also be a big competitive advantage for us. With this change, Parcelforce can: 

• Benefit from taking volumes of medium and large parcels from Royal Mail, ensuring we are utilising both networks and serving different parts of the market.
• Look for ways to work together more efficiently, and reduce duplication of work, costs and our environmental impact.
• Benefit in the future from Royal Mail’s significant investment in parcel technology, such as route optimisation, smart tagging and automation.
• Increase loyalty of existing customers through improved products and services, as well as bring in exciting new business, securing the future of the business and the roles of our people within it and.
• Most importantly, integrated systems with Royal Mail will facilitate future transformation, allowing us to better evolve with our customers.

By creating a single parcel network with Royal Mail, our customers will benefit from greater choice, more flexibility and more control. We will be able to create a Parcelforce that has: 

• Improved products and services for our customers across the nation and beyond, including access to a higher quality, cutting-edge shipping platform with new consumer features, faster deliveries and, in the long term, specialist services for complex items. 
• Better sustainability with a lower carbon footprint per parcel. Better investment, insight, technology and ways of working in collaboration with Royal Mail will enable us to deliver parcels in the best method, sharing vehicles in some locations to reduce the number of miles driven and allowing us to be part of the lowest CO2 delivery network in the country. 
• Simplified product offering allowing for a better understanding of our pricing model and increased convenience for our customers.

We’ve listened to your feedback and are extending the migration date from 2nd June 2025 to the 11th August 2025.

This ensures a smoother transition for your operations while maintaining the benefits of using our services. This adjustment reflects our commitment to ensuring a smooth migration for you and minimising any impact on your operations.

We recognise that system changes can require careful planning, and we want to support you every step of the way. This migration is part of our broader journey to modernise our services.

When your migration is complete, you will be able to access your previous Parcelforce services, and any future Parcelforce and/or Royal Mail services through one online business account (OBA).

Your OBA account will also generate your invoices.

Yes - once you have migrated over to Click & Drop and your new Online Business Account, you'll have access to all Royal Mail and Parcelforce products.

When your Parcelforce services have been migrated to your chosen Shipping Solution e.g Click and Drop, you will only need one login to access both your Royal Mail and Parcelforce services.
 

We want to make invoicing simple to understand, as a result, if you use both Royal Mail and Parcelforce services, you will receive a combined invoice.

You will be able to view your invoices through your new online business account (OBA). They will not be available on parcelforce.com.

You will no longer receive itemised billing, however, if you send consignments, you will see a breakdown of your consignments on your invoice, and you’ll also be able to access a list of shipments relating to your sales order number.

Invoice data will be accessible after customers transition to Click & Drop. However, consignment history will not be carried over to the new system.

You will be able to download your address book from your current WDMO platform, ready to upload to the new Click & Drop platform when you transfer over.

Yes - you will still be able to have access to this function. A help video is available on the Click & Drop help centre website.

Signature will be an added feature available for an additional surcharge.

Yes. Recipients (your customers) will have the option to change their delivery location to their local Post Office using our inflight options via the Royal Mail app.

We'll provide you with further details of how recipients can do this, as part of your migration process.

Yes, a card will still be left with a receipient advising if the parcel has been left in a safeplace, left with a neighbour or returned to the depot for redelivery.

Yes, customers will be provided with a time window, when the delivery day and time is available.

Customers can return items easily with Parcel Collect, a service that picks up directly from their doorstep or business location.

There is also a 'label in a box' alternative. This allows you to include a return label inside the outgoing parcel, so the recipient can use it if needed.

To help provide you with transparent pricing, we will be adding an 8% fuel surcharge across our UK services.

We will be working closely with you to ensure a seamless migration to your new account, which will enable you to access everything in one place.

We will aim to complete your migration before the 11 August 2025.
 

In Click & Drop, there are 2 levels of user access, 'Administrator' and 'Standard User' - When you register an account with Click & Drop, you’ll automatically be set as the Administrator. This means you have full access to all areas and functions, including:

• adding other users to the account
• editing their profiles
• deleting them when necessary.

You can quickly perform these actions in the 'Settings' section of Click & Drop. Standard users will still be able to view and process orders, but will not be able to access any of the account settings.