Service Updates

We're pleased to inform you that all our depots are operating smoothly. There are no current delays, and deliveries are on schedule. Thank you for choosing Parcelforce Worldwide.

There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021. 

However, Afghanistan currently can be reached via our globalexpress service. 

CapeVerde Post have informed us that following the storm and heavy rains that hit São Vicente Island on the morning of the 11th of August 2025, the post offices are temporarily closed.

The processing and delivery of all mail will be affected with delays expected as result till normal operation can resume.

Canada Post have informed us that they have received escalated strike notices from the Canadian Union of Postal Workers (CUPW) meaning that Canada Posts’ operations will be shut down during the national strike.  

The duration of the industrial action is currently unknown. Canada Post have confirmed no new items will be accepted into their network until the national disruption is over.       

Parcelforce services to Canada which use the Canada Post delivery network will be suspended from sale from 29-September-2025.   

Canada Post have informed us that any items sent but not delivered at the start of the strike action are being held by them until the end of strike action and will be delivered once operations resume and any items currently in our pipeline will be returned to sender.

We are in regular communication with Canada Post and will update further on this as soon as we can. 

ParcelForce Worldwide continue to despatch globalexpress items to Canada as these are delivered by another provider and are not impacted by the industrial action by Canada Post. 

The Democratic Republic of Congo Post have informed us that due to the ongoing conflict in the east of the country, postal operations are severely disrupted with North Kivu, South Kivu and Ituri impacted.

Mail movement is severely impacted and this has led to considerable delays. The post have implemented temporary suspensions in the processing of all mail while it is actively exploring alternative solutions.

Egyptian Post have informed us that they are currently experiencing a technical issue that is affecting the receipt, processing and dispatch of mail. As a result of this disruption they are unable to operate certain systems as normal.

Delays may be observed while they work on resolving the issue.

Due to the situation in the region currently and a number of flight cancellations we are not currently able to accept traffic for this destination. 

Any items already posted and in the pipeline will be returned to sender. 

Please note that due to the current situation in the region we are still accepting items however customers should anticipate delays.

The situation is fluid and we will continue to provide further updates as we receive them.

Japan Post have updated that the situation has now improved after the impact of the earthquake in January but there is still a lot of rubble in certain areas which continues to effect their operation.

The postcode areas which remain affected are 9270000 – 9289999 and delays may be experienced as result.

Please note that due to the current situation in the region we are still accepting items however customers should anticipate delays.

The situation is fluid and we will continue to provide further updates as we receive them.

Madagascar Post have informed us that postal services have been disrupted because of the demonstrations  taking place in and around the country’s towns and cities since Thursday 25 September 2025.

This has disrupted their mail operation with delays expected until further notice as result.

Nepal Post have informed us that nationwide protests held on the 7 and 8 September 2025 have resulted in severe damage to infrastructure across the country. Many government entities, including Post have been affected.

Subsequently the Post office has suspended postal operations and are currently in the process of gradually restoring their operation.

Although normal conditions have not yet been fully restored, some services are now being provided from Kathmandu and other post offices across the country with limited resources, and using temporarily established facilities as the current situation demands.

As a result, delays are likely until normal conditions resume.

PhilPost have provided an update on the ongoing impact of Typhoon Opong, which made landfall in Eastern Samar on the 25 September 2025. The typhoon has affected several regions across the country and as a result, postal services in the affected areas are still facing delays in mail collection, processing and delivery until further notice.

The affected areas are:-

Antique, Oriental Mindoro, Iloilo, Samar, Bicol, Biliran Negros Occidental, Aklan, Masbate, Zamboanga City, and Northern Cebu. The entire Eastern, Central and Western Visayas regions and the city of Baguio

Earthquake

PhilPost has informed us that a 7.6 magnitude earthquake struck the province of Davao Oriental on the 10 October 2025.

As a result, damage to various facilities and infrastructure in the region has been reported and may result win postal service delays in in the region.

Korea Post have informed us that a fire at a major national server facility on the 26 September 2025 has disrupted the entire postal network.

The damage from the fire is significant, and full recovery is not expected in the short term. All Korea Post service and call centres are affected.

As a result, delays are expected and the post is unable to verify the status of items until further notice.

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender. 

However, Yemen currently can be reached via our globalexpress service. 

We are still despatching items to Belarus however dispatch is once a week via a transit destination therefore longer transit times should be expected. We are continually monitoring the situation and will provide an update if there are any changes to our service moving forward. 

Globalexpress suspension
Service is currently suspended until further notice. Any shipments already in transit are likely to be returned. 

LA Poste have informed us that there is some additional customs equipment being installed in Wissous from the 29th of September until the 10th of November. Part of the processing line will be blocked due to the upgrade.

La Poste has planned additional resources to manually inject parcels, but this may cause a slight delay to processing for Parcels and therefore possibly their delivery.

Hellenic Post of Greece have informed us that the Confederation of the Greek workers and the Association of the Civil Servants have announced a 24-hour strike on Tuesday, October 14.

The strike will impact all mail, and as a result delays are expected during and immediately after the strike day in the case of any backlog.

Earthquake and Volcanic Activity 

Icelandic Post have advised that a new volcanic eruption started just north of Grindavik in the Reykjanes peninsula on Sunday 14th January 2024. 

It is deemed likely that more eruptions will occur around the town in the coming weeks, hence It is unlikely that habitants will be allowed to return to live in Grindavik in the coming weeks or months. 

Iceland Post has not delivered mail in the Grindavik area since the original evacuation 13th of November 2023 and due to the area being uninhabitable it seems unlikely it will be possible to deliver mail in Grindavik in the near future. We will provide any further updates on this as they become available. 

Our service to Ireland is operating as normal. Items that require the payment of import taxes may take longer to be delivered as this is required before items are released from Irish customs.

Please note: Delivered Duties Unpaid items sent to Ireland are handled as follows:

• Where a mobile number and /or email is provided, the recipient will receive a text and / or email and a letter with the amount of tax to pay plus An Post’s processing fee.
• Where just the address has been provided, the recipient will receive a letter.

In both situations the recipient will receive instructions on how to pay and will have 16 working days to make the payment before the item is returned. The pay by date is included in the customer notification. All items are held in the Dublin Mail Centre Campus before being released, once payment is received. If payment is not received by the payment due date or the customer rejects the item then it is returned to sender.

Israeli Post have informed us that Israel declared a state of emergency as of Friday, the 13th June 2025 until further notice.

We have now reinstated our services to Israel but please note that due to the current situation in the region customers should anticipate delays.

The situation is fluid and we will continue to provide further updates as we receive them.

Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.

Airport Closure

Poste Italiane have updated that Catania Airport will be closing during night-time hours from the 31st March to the 30th October 2025.

The closure will not affect EMS & Parcel products and will only affect Letter traffic, Tracked and Registered items to the zip code areas of 93xxx to 98xxx. These items may be delayed as result of the evening closures.

Norway Post have informed that a landslide occurred near Levanger on 30 August 2025, in a geographically narrow part of the country. As a result, north-south road and rail connections are closed until further notice, dividing the country in two.

The affected postcode areas are 7600–8299 and 8600–8999. Disruption to the transportation of inbound mail to these areas from postcodes 0001–7599, as well as outbound mail from postcode areas 7600–8299 and 8600–8999, is causing a one-day delivery delay.

Portugal Post have informed us that Menzies, the company who provide local ground handling services have announced strike action at Portugal’s mainland airports during July and August. Schedule as follows:

• From 00.00 on 25 July to 24.00 on 28 July;
• From 00.00 on 8 August to 24.00 on 11 August;
• From 00.00 on 15 August to 24.00 on 18 August;
• From 00.00 on 22 August to 24.00 on 25 August;
• From 00.00 on 29 August to 24.00 on 1 September

As a result, disruption to both inbound and outbound mail services is to be expected during and immediately after the strike dates.

Slovakia Post has informed us that the situation locally regarding foot-and-mouth disease has improved significantly. However, the full restoration of postal and logistical services will only be possible once the emergency has been completely and officially terminated.

As this is not yet the case, some residual preventive and localized measures may still remain in place and therefore may contribute to some local delays.

Areas affected are:

• Medveďov - 930 07
• Ňárad - 930 06
• Baka - 930 04
• Malá Lúč - 930 03
• Plavecký Štvrtok - 900 68

We continue to make regular mail despatch to Ukraine via our Postal Partners. In the absence of air transport, they have rebuilt their international logistics network using road line haul and trains to convey postal items to, and from airports outside of Ukraine. In areas without active hostilities, all Ukrposhta post offices will remain open. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally delays are still likely to be experienced until further notice. 

Globalexpress  

This service is currently suspended until further notice. Any shipments already in transit may be returned. 

There remains a number of areas that Ukrposhta are currently unable to service. For the latest view on accessible postcode and service areas please refer to:

services.ukrposhta.com/postindex_new/upload/Available_codes(Ukraine).zip

This is updated every Sunday. This list does not contain all existing postcodes but only those where mail acceptance and delivery services are available at a given time.

Recent changes in customs clearance processes mean that we continue to implement further system updates to support our europriorityimport service. 

Our europriorityimport service will be temporarily unavailable from 18 January 2021 until these updates are completed. We will keep you updated on the progress of this. 

Guidance on the required customs data and documentation can be found here. 

We apologise for any inconvenience caused. Thank you for your patience and understanding. 

We may need to return your parcels for one of the following reasons: 

1. Insufficient Customs data and/or export documentation provided. 
2. Sending Prohibited or Restricted Goods 
3. The item could not be delivered in destination country.