Guidance for customers yet to migrate
Please find below key information and resources to support you while you await migration to the new shipping platform.
Pre-11 August Conditions of Carriage apply to account customers who posted items before 11 August 2025.
For items sent on or after 11 August 2025, please refer to the updated Terms and Conditions.
The sections below contain information that remains relevant until your migration to the new unified shipping platform is complete.
While you await the next steps in your migration to the unified network, you can access your Parcelforce Account and WDMO login here.
During this period, until your migration is complete, any applicable surcharges outlined in the Parcelforce Conditions of Carriage will remain in effect. You can find details in this guide.
Some products that are no longer available may still appear visible within WDMO. However, any shipments using these products will be delivered according to the Mapped/New Service outlined below.
| Product | Mapped/New Service | Notes |
|---|---|---|
| express9 | express10 | express9 will be delivered by 10am |
| express48 Large | express48 Large | express24 Large will be delivered within 2days |
| expressPM | express24 | expressPM will be delivered next day |
| Local to Local/Parcel Ryder | express24 | Local to Local/Parcel Ryder will be delivered next day |
| globalexpress | globalexpress | Delivery aim will change from next day to from 2 working days |
| globalexpress envelope / globalexpress pack | globalexpress | Delivery aim will change from next day to from 2 working days |
| europriority pack | europriority pack | Same service spec |
Discontinued Products: Pallet Service, Exchange, Assisted Delivery, Do Not Split, expresscollect, international, globalpriority returns
During this transition period, some features may have changed. The table below outlines which features are currently available until your migration to the unified network is complete.
| Features | Status/Change |
|---|---|
| Dashboard |
Temporary access via parcelforce.com |
| 1-hour Delivery Window | Changes: Estimated window |
| Tracking Model | Changes: 4 scans model |
| Inflight | Available via Royal Mail & Parcelforce app and SMS/email notification |
| Photo on Delivery | Available. Changes: Recipient name will not be displayed |
| Age Verification | Available. Changes: We are now capturing year of birth |
| Accessibility Needs | Changes; accessible via Royal Mail and Parcelforce app |
The tables below outline the inclusive compensation cover and applicable refund levels during this period.
UK
| Service | Max. Compensation included in the price for loss or damage per item | % of refund of Consignment charges for late delivery |
|---|---|---|
| express10 | £200 | 100% |
| expressAM | £200 | 100% |
| express24 | £100 | 50% |
| express48 & express48 Large | £50 | 0% |
International
| Service | Max. Compensation included in the price for loss or damage per item | % of refund of Consignment charges for late delivery |
|---|---|---|
| globalexpress | £200 | 100% |
| irelandexpress | £200 | 100% |
| europriority | £100 | 25% |
| globalpriority Europe | £100 | 25% |
| globalpriority ROW | £100 | 25% |
Scheduled collections are running as normal.
You can access claims information and the portal via the Parcelforce Worldwide Help Centre.
If you need help for tracking or parcel queries, please contact our Customer Experience team:
• Phone (non-migrated customers): 0344 800 44 66
• Email: account.support@parcelforce.co.uk
Seamless migration support every step of the way
We have a dedicated programme in place to assist our customers in transitioning to the new network, backed by a team of specialists ready to support you throughout the process.
Migrating to a new Royal Mail Click & Drop Account?
Visit the dedicated Click & Drop Help Centre for support on integrations, orders and shipping rules.