Conditions of carriage for account customers

Conditions of carriage

Please see our Conditions of Carriage for account customers effective from 31 March 2025. The information in this document sets out Parcelforce Worldwide's General Conditions of Carriage ("Conditions of Carriage"). If you have any questions about the Conditions of Carriage, please speak to your account manager.

These Conditions of Carriage apply to items posted before 11 August 2025. For items posted on or after 11 August 2025, please refer to the updated Terms and Conditions. For additional information for customers who have not migrated yet can be found here.