How do I apply for an order refund? You can find support and information on how to apply for a refund for click and drop, personal and account customers at the below pages. Click and drop (business) help centre - Royal Mail Click & Drop Help Centre Click and drop (personal) help centre - Help & support - Royal Mail Click & Drop | Send an item - Click. Save. We Collect Related help Claiming compensation or refunds Enhanced and inclusive compensation Reporting problems or complaints Refunds for late delivery Find more ways we can help Need help tracking items? Discover help and advice for tracking your items in the UK and overseas. Need help receiving items? Discover advice for receiving your parcels and deliveries here. Need account support? Explore our support area for account customers. Need help tracking items? Discover help and advice for tracking your items in the UK and overseas. Need help receiving items? Discover advice for receiving your parcels and deliveries here. Need account support? Explore our support area for account customers.