Help for account customers
Find support with our new account experience
Need help migrating your account?
Visit the Parcelforce Transformation hub to find guides, FAQs and up-to-date terms and conditions for customers migrating to our new account experience with Royal Mail.
Need help with your new Click & Drop account?
If you have a new Click & Drop account and need help getting set up you can find all the support you need here.
Need help with an Online Business Account (OBA)?
We have a variety of resources to help you get started with your Online Business Account, including how to guides and videos.
Name
Dual logo PFW and RM CTA strip RM red PNG
Language
Not applicable
Single Upload
Need to access services from your old Parcelforce account?
We’re retaining some tracking services for an interim period before customers switch to a Royal Mail account. Find out what you can still access from your old account here.
Service updates across our network
Find out if there are any disruptions or delays to our delivery services across the Parcelforce and Royal Mail network.