Enhanced and inclusive compensation

Please note: If you are an account customer, information relating to compensation can be found in our UK and International userguides.

All of our UK express services include compensation cover of £150 per consignment for loss or damage.

For our international services the amount of inclusive or additional cover varies per International service,

For full breakdown of compensation available by service see the accordion below.

If the value of your parcel exceeds this, you can take out our enhanced compensation cover for loss or damage, up to a maximum of £2,500 per consignment.

For a breakdown of items excluded from compensation please visit here.

Providing the consignment has been packaged correctly, any compensation payable for damage to an item will be limited to the repair cost. If the item is lost, or damaged beyond repair, an independent agent may be used to supply a replacement – subject to the maximum compensation for the service used, allowing for wear and tear and depreciation where appropriate. The lowest of the cost/sale price will be used to settle a claim and VAT will be reimbursed where appropriate.

You can take out enhanced compensation for UK and International parcels by choosing the relevant options when you book your parcel online.

Compensation available by service

Enhanced compensation for UK and International parcels

Services	Maximum inclusive compensation	Additional compensation available	Maximum total cover	Refund*
express10	£150	£750, £1000 or £2500	£2,500	100%
expressAM	£150	As above	£2,500	100%
express24	£150	As above	£2,500	50%
express48	£150	As above	£2,500	0%
express48large	£150	As above	£2,500	0%
globalexpress	£200	As above	£2,500	100%
irelandexpress	£200	As above	£2,500	100%
globalpriority ROW	£100	As above	£2,500	25%
globalpriority Europe	£100	As above	£2,500	25%

*If not delivered on or before the stated delivery day, or later than the stated delivery time.

Retail customer compensation level and costs

Enhanced compensation level	Amount of cover included (up to)	Additional cost (inc. VAT)
Level 1	£750	£7
Level 2	£1,000	£30
Level 3	£2,500	£65

Please note: enhanced compensation charge is zero-rated when the charge relates to export services. Account customers can view compensation levels and costs on either UK or International Parcel User Guides found here.