If an email address and/or mobile number is provided for our UK delivery services, we can send an email or text to your recipient to let them know when their parcel will arrive. If the delivery arrangements aren’t convenient for them, they will have the opportunity to amend their delivery to one of the below options.
Inflight options available:
Change the day of your delivery
Choose delivery to a preferred neighbour
Choose delivery to a Safeplace (unless signature variant is selected)
Choose delivery to your local Parcelforce Worldwide Depot
Choose delivery to your local Post Office® branch
When sending internationally, delivery options vary by service please visit our product pages here for more information.
Delivery to PO Boxes
We do not deliver to PO Box addresses in the UK.
If you want to send an international parcel, please refer to the Worldwide directory for details on what services allow delivery to a PO Box address.
Delivery speed guarantee exceptions
You may claim a refund of the whole or a proportionate part of the postage charges if your parcel does not arrive at its destination within the specified delivery timeframe. Please visit our Refunds for Late Delivery page for more information.
Parcelforce Worldwide may, from time to time, suspend guarantees due to circumstances beyond our control. You are not entitled to a refund for late delivery in any of the following circumstances. The list below is not definitive and each individual claim for late delivery will be assessed on its own merit.
When our delivery speed guarantee does not apply:
Where it is shown that delivery was attempted within the service times
The delay is caused by adherence to Parcelforce Worldwide policies to provide a proof of delivery
The parcel has not been packed adequately or has been packaged incorrectly. This information can be found in our Packaging Advice pages
Parcels have been strapped together or bound to another parcel
The parcel contains prohibited goods or restricted goods where the restrictions have not been complied with. This information can be found in our Prohibitions and Restrictions pages
The consignment includes parcels which are in breach of sanctions. Please visit our Sanctions pages for more information
The parcel does not have a complete and accurate address, postcode and telephone number for the Customer and Recipient and/or does not have all relevant despatch documentation and labels affixed or enclosed as appropriate
The parcel is addressed to a PO Box address
The parcel has been sent to an address which is closed, or which only accepts deliveries at certain times of day or on certain days of the week
The delivery was attempted on the due day for non-timed delivery services, even if the attempt was made outside of our advertised delivery or working hours
No attempt was made to deliver the parcel during the estimated delivery window advised to the recipient in our delivery notification service (provided the parcel was delivered on the due day)
The parcel(s) are returned to the sender after attempting to deliver to the recipient
The parcel requires collection by the recipient
The delay is caused by adherence to Parcelforce Worldwide policies regarding the payment of duties and taxes
The customs documentation is incomplete or incorrect, or there is duty payable on the parcel, or the parcel is held up in a customs clearance process, or the parcel is seized by a customs or governmental authority or by any regulatory agencies
The parcel is sent directly to a local post office overseas
Where perishable foodstuffs or articles are sent using our International services
It is indicated on the country-specific information or on our Live Service Update page that the delivery guarantee does not apply, or the parcel is dispatched to a destination where the Service has been suspended. This information can be found in our Worldwide Directory pages
Any computer system is affected directly or indirectly by any virus
Force Majeure; anything outside the control of click and drop, please see our latest service update page for the latest information
